If you encounter any difficulties with BrowserHawk reports, below are some troubleshooting steps to take. For additional information check the cyScape Knowledgebase at http://www.cyscape.com/kb:
Under BH Editor->Preferences and Options->Reporting Options click on the "Select Properties to Log button" and make sure you have selected one or more properties. If you have not that would explain why nothing is being logged.
Switch over to the Reports Database tab and press the Test Tables button to confirm the database settings are valid.
From the Reporting Options tab click on the button the "Test" button. If you receive a 404 error then settings on that tab are not set correctly. If you receive another error message then report that to us. Otherwise the browser window should display a status telling you that everything is functioning (or what the problem may be).
Next check to make sure that you are calling the LogData method from your script that you create the BH object on (this should be the page you want to log the statistics from). See the BrowserHawk Help for details on this method.
Once you confirm you are calling LogData, hit the page you are calling this method from with your browser. After the page is displayed in your browser, do a View->Source and search the HTML output for "cyscapebrws". You should find an image tag that has that name in it along with the properties to be recorded. If you do not then you have not called the LogData method from the page or there is a error with the configuration - report this to us if that's the case.
Under BH Editor->Preferences and Options->Reporting Options there is a setting for the log file directory. Check in that directory for the named bhrmmdd.log, where mm is the month and dd is the day (i.e. bhr0515.log). If there is no such file then the BRWS ISAPI dll is not getting created, either because the DLL is not in the path which matches the setting in the BH Editor, or there is a permissions issue. If you have no log file let us know. If you do have a log file, email it to us.
Check the Application Event viewer for error messages from BrowserHawk Reports. Typically these will be the same as those found in the log file, but if you find anything in there not reported in the log send us the details.
NOTE: If you make any changes to the settings or configuration under the BH Editor related to the reporting options or database, you must restart the IISADMIN service in order for BrowserHawk and the BRWS to pick up these new settings (for example if you change the properties to be logged, the change will not take affect until the next startup).
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