BrowserHawk Case Study - Verizon
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A merger between two large telecommunications companies resulted in a wide variety of browsers / versions / plug-ins at the end user desktops.

The Verizon enterprise Learner Management System (LMS) and the courses it provides take advantage of the added functionality of cookies, Java, and plug-ins. Verizon needed to ensure this functionality was present, and most importantly, that it was fully enabled in all of the user's browsers. Trying to manage these requirements without BrowserHawk was quickly becoming a very timely and costly proposition.

The Verizon Corporate Intranet Training site is used to provide electronic courseware to over 260,000 employees world-wide. The material consists of over 1,000 courses available to the user via their web browser or as a download. Scalability of the site is particularly important, as it serves thousands of hours of web based training every day.

Verizon implemented BrowserHawk Enterprise Edition across all LMS servers. This enables Verizon to proactively check the end user's browser configuration at log-in, and recommend upgrades or installations to the user based on their browser settings as detected by BrowserHawk. In addition, BrowserHawk is used to collect details critical for troubleshooting any reported issues from end users.

BrowserHawk provides Verizon with a solution for easily managing their browser compatibility needs. This has resulted in dramatically reduced onging support costs, cross-browser friendly web pages for all end users, and shortened development cycles.

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